Frequently Asked Questions

1. What payment methods do you accept?

  • We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment via PayPal for added convenience.

2. How long will it take to receive my order?

  • We strive to process and ship orders as quickly as possible. Typically, orders are processed within 7-10 business days. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more detailed information about shipping times on our Shipping Policy page.

3. Can I track my order?

  • Yes, absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

4. What is your return policy?

  • Please visit our Returns & Exchanges page for more information on our Refund Policy.

5. Are your products cruelty-free?

  • Yes, all of our products are cruelty-free and never tested on animals. We are committed to ethical and sustainable practices throughout our production process.

6. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please note that international orders may be subject to customs duties and taxes imposed by the destination country. For more information, please visit our International Shipping page.

7. How can I contact customer support?

  • We're here to help! If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer support team. You can contact us via email at kulturebeautyllc1@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 48 hours.

8. Are your products suitable for sensitive skin?

  • While our products are formulated with high-quality ingredients and undergo rigorous testing, we understand that everyone's skin is unique. We recommend reviewing the list of ingredients provided for each product and conducting a patch test before full application, especially if you have sensitive skin or known allergies.

9. Do you offer wholesale or bulk discounts?

  • Yes, we offer wholesale pricing and bulk discounts for qualified retailers and business partners. Please contact our sales team at kulturebeautyllc1@gmail.com for more information on wholesale opportunities.

10. How can I stay updated on new product launches and promotions?

  • Stay in the loop by subscribing to our newsletter! You'll receive exclusive access to new product launches, promotions, and insider perks. Simply enter your email address in the subscription box at the bottom of our website to join our mailing list.

If you have any additional questions or concerns that are not addressed here, please feel free to reach out to us. We're here to ensure your shopping experience with us is nothing short of exceptional!